JLL & New York Power Company
Complexity Solved with Innovation
Caliber was approached by one of our oldest and most successful partners, JLL, and presented with a unique problem, both in scale and complexity. One of New York's largest publicly listed utilities focused on transmission and distribution of electricity and gas, had a significant issue manifest in January 2021 that required emergency coverage in the New York market for very complex, critical serve locations.
Caliber accepted an enormous challenge in taking on the job, in one of the most difficult markets, while championing communication amongst stakeholders, removing risk from the utility network, partnering with JLL and then winning the entire USNY and DSNY market for landscape and snow – ultimately helping JLL win the full management contract.
Caliber accepted an enormous challenge in taking on the job, in one of the most difficult markets, while championing communication amongst stakeholders, removing risk from the utility network, partnering with JLL and then winning the entire USNY and DSNY market for landscape and snow – ultimately helping JLL win the full management contract.
Initial Assessment & Solution
Caliber quickly created a detailed assessment and provided an emergency service coverage plan within extreme circumstances including:
- Coordinating supply chains and mobilizing equipment
- Conducting and completing site walks
- Developing service plans, site maps and operational strategies
- Hosting weekly site status and progress calls with JLL and NYPC
- Coordinating operations between all three companies, stabilizing the situation and positioning JLL as the solver for NYPC
Building A Long-Term Relationship
By successfully proving we can operate in one of the most difficult markets and jump on emergencies in real-time while mitigating the initial concerns and issues and creating a scalable, efficient, and effective working environment, NYPC awarded Caliber the entire snow contract for both upstate and downstate New York, as well as recently being awarded the landscaping contract.
As a result, based on the efficient lines of communication, and clear delineation of roles and responsibilities, the JLL/Caliber team was awarded all of the property management services (landscape and snow) for both up and downstate New York.
As a result, based on the efficient lines of communication, and clear delineation of roles and responsibilities, the JLL/Caliber team was awarded all of the property management services (landscape and snow) for both up and downstate New York.
Conclusion and Outcomes
By quickly solving complex problems, coordinating between multiple teams, and creating a comprehensive plan that works anywhere, on any scale, Caliber diffused a dangerous and expensive issue for New York Power Company. The initial success of the project enabled Caliber and JLL to not only provide the highest level of service for NYPC but greatly expand the working relationship between the companies and build trust and a relationship for many years to come.
