Case Studies

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Featured Case Study

Serving Critical Assets

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Handling critical assets requires essential procedures for project success, timeline adherence, and operational excellence. The process starts with preparation, including pre-work, planning, and site walks. The team reviews past seasons and aligns with the field team and service partners, conducting inspections and pre-season planning to address prior issues. Pre-storm communication begins 72 hours before an event, identifying primary threats and informing relevant parties about severe periods and affected regions. During the event, frequent updates are provided to clients and field teams, addressing service status, storm conditions, and specific concerns. Post-season activities include cleanup, site walks, damage identification, and developing repair schedules. Client and vendor reviews are performed to discuss performance and future plans. Site restoration and clean-up are verified, and next season preparations involve verifying services, discussing adjustments, and aligning on project expectations.

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Featured Case Study

800 Willowbrook

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Sinkholes, areas of ground settlement caused by the removal of underlying soil, are common phenomena typically classified into two main categories: geologic sinkholes and utility failures. Both types result from the erosion of the soil substrate by water, leading to the formation of a void beneath the surface and subsequent ground collapse.

Geologic sinkholes form when limestone, also known as Karst—a rock formation made from fossilized shells and organic matter—dissolves in rainwater over time. This process creates caverns, voids, and sometimes underground streams and rivers. During heavy rain, the surface materials such as asphalt and soil are washed away, leaving a void underneath. Eventually, the surface material bridging this void collapses, resulting in a sinkhole. These geologic sinkholes vary in size from small, isolated depressions to large caverns capable of swallowing entire cars, buildings, and infrastructure.

Utility failures, the second primary source of sinkholes, occur when soil and stone surrounding a pipe are displaced into the pipe itself, creating a void. Over time, the surface materials collapse into this void, forming a sinkhole. Repairing utility-derived sinkholes is generally more straightforward, involving fixing or replacing the breached utility, backfilling the void, and restoring the area. At 800 Willowbrook, the sinkhole resulted from both utility failure and Karst formation, necessitating a combined approach for an effective repair.

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Featured Case Study

National Big Box Retailer

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Caliber was approached by one of our oldest and most successful partners, JLL, and presented with a unique problem, both in scale and complexity. One of New York's largest publicly listed utilities focused on transmission and distribution of electricity and gas, had a significant issue manifest in January 2021 that required emergency coverage in the New York market for very complex, critical serve locations.

Caliber accepted an enormous challenge in taking on the job, in one of the most difficult markets, while championing communication amongst stakeholders, removing risk from the utility network, partnering with JLL and then winning the entire USNY and DSNY market for landscape and snow – ultimately helping JLL win the full management contract.

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Featured Case Study

Spring Mill

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Spring Mill of Conshohocken has a rich and storied history of innovation and industry in our area. It started in 1887 as the first factory for the Lee Tire and Rubber Company, which was a pillar of American manufacturing until the 1980s. The main building of Lee's Tire and Rubber Co. was added to the National Register of Historic Places in 1984. The property has been taken over by new owners, who have a ton of pride in the history and legacy of the campus. Caliber was approached by the property manager, Heather Reed, to enhance the look of the new Visitor Center.

Heather and her team have been dedicated to enhancing the overall look of the Spring Mill campus while maintaining and highlighting the property's rich history. From interior to exterior she and the ownership group have a tremendous ability to make drastic changes appear classic and timeless as if they were always part of the development plan. The newly renovated areas display a unique combination of the history of the factory, utilizing murals and tire-themed art to give historical context while providing a modern touch.

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Featured Case Study

610 PMEC

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One of our largest clients reported mud and sediment in the parking lot and main entrance of their building. Upon arrival, it was determined that there was a water main break in the upper parking lot of building 610. Our investigation and assessment determined it was a broken domestic line. Our initial proposal of services included the de-watering of two metering pits and a full shut down of the domestic line. An emergency One-Call was immediately placed, and a comprehensive leak and utility location survey was completed. Heavy-duty excavation equipment was rapidly mobilized and areas were opened to expose the extent of the broken main.

After going the extra mile to assess, understand, and diagnose the problem, we were able to fix a serious issue that would have continued to create damage and require costly repairs if left unchecked. By mobilizing extremely quickly, being able to source equipment and materials, and having the expertise and staff to diagnose and mitigate the situation.
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Featured Case Study

7100 Holladay Tyler Road

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Caliber was approached by the property manager and owner to perform a comprehensive site assessment after a previous tenant discovered a leak in this large industrial property. Caliber created a complete record of events to uncover the cause of the leak and provide a permanent solution, restoring high-level performance to the site.

After previous assessments and investigations failed to uncover the root cause of the leak, Caliber recreated the full timeline of the structure from historical photographs and reviewing tenant data. After extensive dye testing, video line testing, and water sampling that uncovered a unique type of bacteria in the water, it was determined that a leak from a bad pipe fitting embedded 15 feet deep into a wall was the root cause. By taking the extra steps, testing comprehensively, and utilizing our extensive experience, Caliber was able to provide a solution to a problem previously thought unsolvable and restore the property to full productivity.
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